Terms and Conditions
- Introduction
- These terms and conditions govern the provision of sleep consulting services (“Services”) offered by The Mum Who Sleeps (“Consultant”) to the client (“Client”). By engaging the Services, the Client agrees to be bound by these terms and conditions.
- Client Commitment
- Support: You understand that teaching your baby good sleeping habits from the get-go takes a lot of effort. But you’re up for the challenge and ready to put in the work for 1-3 weeks while your partner or support person has your back. You’ve got this!
- Focus: You understand that in the early stages of sleep training, it’s crucial to stay organised in your daily life and avoid taking on any extra commitments. By doing so, you can give your complete focus to teaching your baby good sleeping habits.
- Consistency: You are aware that consistency is key throughout the sleep training process, and it’s important to adhere to the guidelines of the chosen sleep training method to achieve the desired outcome.
- Safe Sleep: You have taken the necessary steps to ensure that your baby’s sleeping environment is safe and complies with the guidelines for reducing the risk of Sudden Infant Death Syndrome (SIDS).
- Consultant Commitment
- Personalised plan: I will actively listen to my clients, considering their unique sleep needs and goals. Each family is different, and I will provide a custom solution tailored to their specific circumstances.
- Safe sleep: As a sleep consultant, I understand the importance of following Red Nose safe sleep guidelines to ensure the safety and well-being of your baby.
- Transparency and honesty: I will provide honest advice and recommendations based on my knowledge and experience as a sleep consultant. If a situation arises that is outside of my expertise; I will research or seek additional support from other experienced sleep consultants to ensure the best possible outcome for my clients.
- Empathy: I approach my work with kindness and compassion, understanding that my clients are often experiencing long-term sleep deprivation. I am here to provide support and guidance throughout the sleep training process, offering reassurance and empathy every step of the way.
- Dedication: Your sleep journey is important to me, and I am dedicated to helping you and your family achieve restful nights and healthy sleep habits.
- Consultation and Services
- Initial Consultation: The Services will commence with an initial consultation, during which the Consultant will gather relevant information and assess the Client’s sleep concerns and goals.
- Sleep Plan: Based on the information provided, the Consultant will create a personalised sleep plan tailored to the Client’s specific needs and goals.
- Recommendations: The Consultant will provide recommendations, guidance, and strategies to assist the Client in improving their child’s sleep habits and routines.
- Ongoing Support: The Services may include ongoing support, such as follow-up consultations, progress monitoring, and guidance throughout the sleep training process, as outlined in the package purchased.
- Client Responsibility: The Client acknowledges that the Services’ success depends on their active participation, commitment, and consistent implementation of the recommended strategies.
- Fees and Payment
- Fees: The Client agrees to pay the agreed-upon fee for the Services as outlined in the invoice provided by the Consultant.
- Payment: Payment is due before the commencement of the Services unless otherwise agreed upon in writing.
- Refunds: The Services are non-refundable once the initial consultation has been conducted, as the Consultant invests time, expertise, and resources in creating a personalised sleep plan. If cancelled before the initial consultation, a full refund may be issued.
- Confidentiality and Privacy
- Confidentiality: The Consultant will treat all information provided by the Client with the utmost confidentiality and will not disclose any personal or sensitive information without the Client’s written consent, except as required by law.
- Privacy: The Consultant adheres to relevant privacy laws and regulations and maintains appropriate measures to protect the confidentiality and security of the Client’s personal information. For further details, please refer to the Consultant’s Privacy Policy.
- Limitation of Liability
- Exclusions: The Consultant shall not be liable for any direct, indirect, incidental, or consequential damages arising from the provision of the Services.
- Indemnification: The Client agrees to indemnify and hold the Consultant harmless from any claims, losses, or damages arising from or related to the Client’s use of the Services.
- Termination
- Termination by Client: The Client may terminate the Services at any time by providing written notice to the Consultant. No refunds will be provided for terminated Services.
- Termination by Consultant: The Consultant reserves the right to terminate the Services if the Client fails to comply with these terms and conditions or engages in any misconduct that impedes the progress of the Services. In such cases, no refunds will be provided.
- Governing Law and Jurisdiction
- These terms and conditions shall be governed by and construed by the laws of Australia. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Australia.
- Entire Agreement
- These terms and conditions constitute the entire agreement between the Client and the Consultant and supersede any prior agreements or understandings, whether written or verbal, relating to the subject matter herein.
By engaging the Services of The Mum Who Sleeps, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.